What are your office hours?
For our office hours, please refer to our hours on our Contact Us page for the most up-to-date information.
How do I schedule a tour?
You can schedule a tour directly through our website by clicking “Schedule a Tour,” or by calling or emailing our leasing office at 623-400-9250 / live@alta99th.com. Our leasing team will confirm a date and time that works best for you.
What documents do I need to apply?
To apply, you’ll need a valid photo ID and proof of income (such as recent pay stubs, an offer letter, or bank statements). If you have a pet, we’ll also need vaccination records and pet photos at the time of application.
What's the application fee?
For specific fee amounts, please refer to our Community Fee Guide on our Floor Plans page. We’ve put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.
How long does the application process take?
Most applications are processed within 24–48 hours once all required documents and verifications are submitted. Processing time may vary depending on background and income verification.
Is there a holding/admin deposit, and is it refundable?
For specific fee amounts, please refer to our Community Fee Guide on our [Floor Plans page]. We’ve put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.
What is your income requirement?
We require gross monthly income of at least 2.5 the monthly rent. If you don’t meet this requirement on your own, a qualified co-signer or guarantor may help you qualify.
Do you accept co-signers or guarantors?
Yes, we accept co-signers and guarantors for applicants who don’t meet our income requirements on their own. Please contact our leasing office for specific qualification criteria.
Do you run a background check?
Yes, all applicants undergo a background and credit check as part of the application process. This helps us ensure a safe, comfortable community for all current and future residents.
What lease terms do you offer?
We offer lease terms ranging from 12-18 months. Availability and pricing may vary by term length, so contact our leasing office for current options and any lease-term specials.
What's included in my rent?
Rent typically covers your apartment home and access to community amenities. Utilities, pet fees, and other add-ons are billed separately — see our Community Fee Guide below for a full breakdown of potential costs.
How much is the security deposit?
For specific fee amounts, please refer to our Community Fee Guide on our Floor Plans page. We’ve put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.
Can I sublease my apartment?
Subleasing is not permitted at Alta 99th in order to maintain a safe and consistent experience for all residents. If your plans change, please speak with our leasing office about your options.
What's your renewal process and notice timeline?
We’ll send your renewal notice at least , 60–90 day before your lease end date. You can review and select your renewal options directly through your resident portal.
What happens if I need to break my lease early?
If you need to end your lease early, please contact our leasing office to discuss your options. An early termination fee and notice period typically apply — see your lease agreement or our Community Fee Guide for specific costs.
Do you require renters insurance, and how much coverage?
Yes, residents are required to carry renters insurance with a minimum of $300,000 in personal liability coverage, and Alta 99th must be listed as an interested party on the policy.
Do you accept housing vouchers / participate in affordable housing programs?
Alta 99th does currently participate in affordable housing programs. Please contact our leasing office for the most current information on affordable housing options.
When are rent payments due, and is there a grace period?
Rent is due on the 1st of each month, with a grace period through the 3rd. Payments received after the grace period may be subject to a late fee — see our Community Fee Guide for details.
How do I pay rent (portal, autopay, etc.)?
You can pay rent online through your resident portal, with options for one-time payments or autopay. Other payment methods may also be available — contact our leasing office for details.
Are there late fees?
For specific fee amounts, please refer to our Community Fee Guide on our Floor Plans page. We’ve put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.
Are pets allowed?
Yes, Alta 99th is a pet-friendly community! We welcome cats and dogs, subject to our pet policy and any applicable breed or weight restrictions.
What's your pet rent and pet deposit?
For specific fee amounts, please refer to our Community Fee Guide on our Floor Plans page. We’ve put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.
Is there a pet limit per apartment?
Apartments at Alta 99th may have up to Two pets. Please contact our leasing office to confirm current limits and any restrictions that may apply to your home.
Are there breed or weight restrictions?
Yes, certain breed and weight restrictions apply at Alta 99th. Please contact our leasing office for the complete list of restricted breeds and any size limitations.
Do you require vaccination records?
Yes, we require up-to-date vaccination records as part of our pet screening process. Documentation for service or emotional support animals, if applicable, may also be required.
Is there a dog park or pet washing station on-site?
Yes! Alta 99th features an on-site dog park and pet washing station so you can easily care for your pet without leaving home.
Are service animals and ESAs subject to pet fees?
No, service animals and emotional support animals (ESAs) are not subject to pet rent, pet deposits, or breed/weight restrictions in accordance with Fair Housing guidelines. Documentation may still be required — please contact our leasing office for details.
Is parking included, or is there a parking fee?
For specific fee amounts, please refer to our Community Fee Guide on our [Floor Plans page]. We’ve put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.
Is parking covered, garage, or surface?
Alta 99th offers covered. Availability and pricing may vary — see our Community Fee Guide for current parking fees.
Do you offer EV charging?
Yes, EV charging stations are available on-site for residents. Contact our leasing office for availability and any associated usage fees.
Is there guest parking?
Yes, designated guest parking is available at Alta 99th. Please ask our leasing team about any time limits or permit requirements for visitors.
What's nearby public transit access?
Alta 99th is conveniently located near bus routes, major highways. Contact our leasing office for specific route and stop information.
What amenities are included in rent vs. extra cost?
Rent includes access to shared amenities such as the fitness center, pool, and resident lounge. Certain features — like covered parking or storage — may carry an additional fee; see our Community Fee Guide for details.
Is there an on-site fitness center / pool / coworking space?
Yes, Alta 99th features a 24-hour fitness center, resort-style pool, and coworking lounge for residents to enjoy. Visit our Amenities page for a full list.
Do units come with in-unit washer/dryer?
Yes, all apartment homes at Alta 99th include an in-unit washer and dryer, so there’s no need to use a shared laundry facility.
Are units furnished or unfurnished?
All units are available unfurnished at our community and we unfortunately do not offer furnished apartments at Alta 99th.
Is the community gated or have controlled access?
Yes, Alta 99th features controlled access to community buildings for added peace of mind.
Which utilities are included in rent?
Resident-paid utilities typically include electricity, water/sewer, and trash. Specific inclusions can vary — please contact our leasing office for full details on your home.
Is there a flat utility/admin fee?
For specific fee amounts, please refer to our Community Fee Guide on our [Floor Plans page]. We’ve put together a full breakdown of potential fees you may encounter as a current or future resident, so you can easily see your estimated initial and monthly costs in addition to base rent.
Who do I contact for utility setup?
For electricity setup, please contact SRP at 602-236-8888 Or at www.srpnet.com. Our leasing office can also help connect you with the right providers for your new home.
Is internet/cable included or required through a specific provider?
Internet and cable are available through our preferred provider, Cox communications. Contact our leasing office for current package options and pricing.
How long can guests stay before they need to be added to the lease?
Guests not on the lease may stay up to 14 days within a 12-month period without being added to the lease. Extended stays may require written permission from management and could require the guest to apply as a resident.
What's the maximum occupancy per unit?
Maximum occupancy is determined by local code and unit size. Contact our leasing office for the specific limit on your floor plan.
Can I have roommates not on the lease?
All residents 18 and older must be included on the lease and complete the application process. Please contact our leasing office before having anyone move in who isn’t currently on your lease.
How do I submit a maintenance request?
You can easily submit a maintenance request through your resident portal or app. This lets you track the status of your request and communicate directly with our maintenance team.
What's your average response time for non-emergency vs. emergency repairs?
Non-emergency requests are typically addressed within 24–48 hours. Emergency issues (such as no heat, water leaks, or lock-outs) are prioritized and addressed as quickly as possible.
Is there 24/7 emergency maintenance?
Yes, Alta 99th offers 24/7 emergency maintenance for urgent issues that affect health or safety. Non-emergency requests are handled during regular business hours.
Is the community smoke-free?
Yes, Alta 99th is a smoke-free community. Smoking is not permitted inside apartment homes or within 25 feet of buildings and shared spaces.
What's your quiet hours policy?
Quiet hours at Alta 99th are observed from 10pm to 8am daily, out of respect and consideration for all residents.
What's required at move-in (deposit, insurance proof, etc.)?
At move-in, you’ll need to provide proof of renters insurance and pay any applicable deposits and fees. See our Community Fee Guide for a full breakdown of initial move-in costs.
Do you offer move-in specials?
We periodically offer move-in specials, which can vary based on availability and floor plan. Contact our leasing office or check our Specials page for current offers.
What's your move-out checklist / deposit return policy?
Our move-out checklist and deposit return timeline will be provided closer to your move-out date. In general, deposits are returned within 14 business days after move-out, less any applicable deductions for damages beyond normal wear and tear.
How much notice do I need to give before moving out?
We require a 60 days’ written notice prior to your intended move-out date. Please contact our leasing office to begin the move-out process.
What's the neighborhood like?
Alta 99th is located in the heart of Phoenix, known for its walkable streets, local dining, and vibrant arts scene. It’s the perfect home base for enjoying everything Phoenix has to offer.
What's nearby?
Alta 99th is just minutes from Westgate shopping center, State farm stadium popular dining options like Yard house , and outdoor spaces including Palm valley community center. Visit our Neighborhood page for a full guide to the area.
How far is it from major highways and nearby employers?
Alta 99th is approximately at 10-minute drive to Amazon and near the Interstate 101 , making for an easy commute to work and play.